Privacy Policy
Last updated: June 11, 2026
Overview
Appalachian Home Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goappsr.com or use our services.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address when you submit a contact form, request an inspection, or otherwise communicate with us.
- Property Information: Address and details about your property relevant to roofing services.
- Insurance Information: Insurance carrier, policy number, and claim details when you engage us for insurance claims assistance.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Schedule and perform roof inspections and roofing services
- Assist with insurance claims processing on your behalf
- Send you updates about your project, appointment reminders, and service-related communications
- Send you promotional messages if you have opted in to receive them
- Improve our website and services
- Comply with legal obligations
SMS/Text Messaging
If you opt in to receive text messages from Appalachian Home Services, the following applies:
- Consent: By checking the SMS opt-in checkbox on our contact form, you expressly consent to receive text messages from Appalachian Home Services at the phone number you provided. Consent is not a condition of purchasing any goods or services.
- Message Types: Messages may include appointment reminders, project updates, estimate follow-ups, storm alerts for your area, and seasonal promotions.
- Frequency: Message frequency varies based on your project status and preferences, up to 10 messages per month.
- Costs: Message and data rates may apply. Contact your wireless carrier for details about your text messaging plan.
- Opt-Out: You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message.
- Help: For assistance, reply HELP to any message or contact us at (423) 897-9965.
- No Sharing: We do not sell, rent, or share your mobile information, phone number, or opt-in status. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information Sharing
We do not sell your personal information. We may share your information with:
- Insurance Companies: When you authorize us to assist with your insurance claim.
- Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., email providers, CRM systems).
- Legal Requirements: When required by law, court order, or governmental regulation.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise these rights, contact us at fahredin@goappsr.com or call (423) 897-9965.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
Appalachian Home Services
121 Gilliam Cir, Fall Branch, TN 37656
Phone: (423) 897-9965
Email: fahredin@goappsr.com